Order Processing
We process all orders within 0- 7 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Timeframes
We use reliable courier partners to ensure your products reach you safely. Estimated delivery times are:
- Local/Metro Cities: 0-7 business days
- Other Cities / Rural Areas: 20-30 business days
Please note: delivery times may vary depending on your location, courier delays, or unforeseen circumstances.
Shipping Charges
- We offer free shipping on orders above a certain value (as mentioned during checkout).
- Orders below the free-shipping threshold will have a flat shipping fee, displayed at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking link or number via email or SMS. You can use this to track your shipment on our courier partner’s website.
Incorrect Address
Please ensure your shipping address is entered correctly during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Damaged or Missing Items
If your package arrives damaged, or items are missing, please contact our support team within 48 hours of delivery with photos and order details. We will work to resolve the issue promptly.
International Shipping
Currently, we do not ship internationally. Orders are fulfilled only within India (or your specific country).
Contact Us
If you have any questions regarding shipping, please email us at info@cerotichealthcare.com or use our Contact Us form on the website.