Eligibility for Returns
We take pride in offering high-quality cosmetic and wellness products. However, due to the nature of our products (facewash, scrubs, lotions, hair oils, pain oils, etc.), returns are accepted only under the following conditions:
- You received the wrong product.
- The product is damaged or defective at the time of delivery.
- The product is within its original packaging, unused, and unsealed (if applicable).
Returns must be requested within 7 days of delivery.
Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns for:
- Used or opened cosmetic products.
- Products without original packaging or tampered seals.
- Products purchased on sale/discount unless they are damaged or defective.
Return Process
If your order meets the above conditions:
- Email us at info@cerotichealthcare.com or use the Contact Us form.
- Include your order ID, product details, and clear photos of the item (if damaged/defective).
- Once your return is approved, we will provide instructions for sending the item back.
Refunds
- Refunds will be initiated after we receive and inspect the returned item.
- Refunds will be credited to your original payment method within 5–7 business days.
- In case of prepaid orders where products are unavailable, a full refund will be issued.
Exchanges
We do not offer direct exchanges. If you wish to exchange, you may return the product (if eligible) and place a new order.
Cancellations
Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.
Contact Us
For return, refund, or cancellation requests, please contact:
📧 info@cerotichealthcare.com